Shipping Information
We ship worldwide with care and precision. Learn about our processing times, shipping options, and delivery policies.
Order Processing
All orders are processed within 2-5 business days. Orders placed after 10:00 AM EST are processed the following business day.
- Orders placed Monday-Friday before 10:00 AM EST ship same day
- Weekend orders are processed on the next business day
- You will receive a confirmation email when your order ships
- Tracking information is provided for all orders
Domestic Shipping (Canada)
Free Standard Shipping: Automatically applied to all orders over $150 within Canada.
International Shipping
Worldwide Delivery
We ship to most countries worldwide via express courier services (DHL, FedEx, or UPS International).
- Processing: 4-5 business days
- Delivery: 5-10 business days (after processing)
- Shipping Cost: Calculated at checkout based on destination
- Free International Shipping: Available on orders over $300
Customs & Duties
International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs. Please check with your local customs office for more information.
Track Your Order
Tracking Information
Once your order ships, you'll receive a shipping confirmation email with:
- Tracking number
- Carrier information
- Estimated delivery date
- Link to track your package
Delivery Issues
If your package is delayed, damaged, or lost, please contact us immediately:
We'll work with the carrier to resolve any issues promptly.
Important Information
Shipping Restrictions
- We do not ship to PO boxes or APO/FPO addresses
- Ensure your shipping address is accurate - we cannot redirect packages once shipped
- Signature may be required for high-value orders
- Packages are insured for their full value
Address Changes
If you need to change your shipping address, please contact us immediately at support@merbymg.com. We can only modify addresses before the order has shipped.
Holidays & Peak Seasons
During holidays and peak shopping seasons, processing and delivery times may be extended. We recommend ordering early to ensure timely delivery.
Questions About Shipping?
Our customer service team is here to help with any shipping inquiries.