MER by MG

Contact Us

We'd love to hear from you. Get in touch with our team for any questions about our collections, sizing, or general inquiries.

Send us a Message

Get in Touch

Email

support@merbymg.com

We typically respond within 24 hours

Customer Service

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed

Frequently Asked Questions

Find quick answers to common questions about our products and services.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Returns are free for Canadian customers.

How do I find my size?

Each product page includes detailed size charts and measurements. We recommend measuring yourself and comparing to our size guide for the best fit.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

Are your materials sustainable?

We carefully select sustainable and high-quality materials for all our pieces. We're committed to reducing our environmental impact through responsible sourcing.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order through your account dashboard.

Do you offer alterations?

While we don't offer in-house alterations, we provide detailed care instructions and recommend local tailors for any necessary adjustments.

Still Have Questions?

Our customer service team is here to help you find the perfect pieces for your wardrobe.