Sales Policy
All sales are final. We do not accept returns or exchanges.
All Sales Are Final
Important: MER by MG operates on an all sales final policy. We do not accept returns, exchanges, or offer refunds for any reason.
This policy applies to all purchases, including:
- All regular-priced items
- All sale items
- Gift cards
- All product categories
There are no exceptions for change of mind, incorrect size, or any other personal reasons.
Review Before You Buy
Since all sales are final, we strongly encourage you to:
Check Our Size Guide
Visit our comprehensive Size Guide which includes:
- Detailed measurement charts
- How to measure yourself
- Fit recommendations
- Model reference information
Contact Us First
If you have any questions before purchasing, please reach out:
- Email: support@merbymg.com
- Review product descriptions carefully
- Ask about sizing or fit
- Verify product details
Defective or Damaged Items
While all sales are final, we stand behind the quality of our products.
Manufacturing Defects
If you receive an item with a manufacturing defect, contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the defect
- Description of the issue
Shipping Damage
If your item arrives damaged during shipping, contact us immediately with:
- Photos of packaging and item
- Description of damage
- Your order number
Note: Defective or damaged items are evaluated on a case-by-case basis and are subject to our approval. This does not constitute a general return or exchange policy.
Frequently Asked Questions
What if I order the wrong size?
Unfortunately, we cannot accept returns or exchanges for incorrect size orders. Please carefully review our Size Guide and contact us before purchasing if you have sizing questions.
Can I exchange for a different color or size?
No, we do not offer exchanges of any kind. All sales are final.
What if I receive the wrong item?
If we shipped you the wrong item by mistake, please contact us immediately at support@merbymg.com. Shipping errors are handled on a case-by-case basis.
Do you offer store credit instead of refunds?
No, we do not offer store credit, refunds, or any form of return. All sales are final.
Can I cancel my order after it's been placed?
Orders cannot be cancelled once placed. Please review your cart carefully before completing your purchase. For order modifications, contact us immediately at support@merbymg.com - we may be able to help if your order hasn't shipped yet.
I have more questions about this policy
Please contact our support team at support@merbymg.com before making a purchase. We're here to help you make the right choice.